Help joining a meeting
Quick fixes for the most common problems.
How do I join?
Open the invitation link from your email or message. It takes you straight to your meeting.
Type your name, check your camera and microphone, then select Join meeting. You don’t need an account.
It says I’m waiting
The host lets people in once they arrive. Keep the page open — you’ll join automatically when they admit you.
Nobody can see me
Look for a camera icon in your browser’s address bar and choose Allow.
Close other apps that might be using the camera, such as Zoom or Teams, then reload the page.
On iPhone or iPad, use Safari. On Android, use Chrome.
Nobody can hear me
Make sure your microphone isn’t muted in the meeting toolbar — the button says Unmute when you’re muted.
Allow microphone access in your browser, and check the selected microphone in the meeting settings.
I can’t hear anyone
Turn up your device volume and check the speaker selected in the meeting settings. Headphones often help.
The meeting won’t load
Reload the page. If you’re on a work network or VPN, try a different network or your phone’s data.
Update your browser. Chrome, Edge, Safari, and Firefox all work.
I need to change my appointment
Use the “Manage appointment” link in your confirmation email. You can pick a new time or cancel there.